Terms of Cooperation with oletenerife.com
1. Booking Process
2. Price
3. When We Change Your Booking Details
4. When We Cancel Your Booking
5. Major Changes to Your Trip
6. Responsibility for Service Delivery
7. Offered Pickup Servic
8. Personal Injury
9. Your Agreement
10. No Ticket Received
11. Free Cancellation Policy
12. Failure to Cancel on Time – Being Late
13. No Show Up
14. Complaints
15. Feedback
16. Cooperation with Us / Threat
17. Rejecting Customers
18. Competent Courts and Legislation
19. Website Content
Agreement Between oletenerife.com and the User
Our agreement with you outlines what you can legally expect from us when you purchase a trip or
ticket from us. It applies only to transactions involving a trip purchased in the Canary Islands and sold by the entity specified on our website. Please carefully read these terms before booking to see how they affect your specific trip organized by us.
You are offered services related to tours, activities, attractions, and tickets (referred to as “trips”), provided you accept these booking terms, based on the rates, prices, and conditions displayed on the website at the time of booking.
Whether booking individually or in a group, oletenerife.com will only communicate with the main
booker regarding changes, corrections, or cancellations. You must be at least 18 years old to make a booking and have the legal capacity and authorization to book and use the services from
oletenerife.com. You are responsible for ensuring the accuracy of all personal information and for
passing any relevant booking information to others in your party. It is your responsibility to ensure that you and your group comply with the supplier’s terms and
health and safety instructions. Any health issues that could prevent participation in a trip must be
reported. Certain trips may have restrictions based on age, health, weight, and/or height. For your
safety, it is important to adhere to these. Group sizes may range from 1 to 150 participants. Make sure the trip is suitable for you and your group and that you’re in good enough health to
participate. oletenerife.com encourages you to verify that you have proper insurance for the trip and additional activities. Children under 18 must be accompanied by an adult. Some trips may require parental consent. A booking confirmation will be provided in the form of a digital or printed ticket by oletenerife.com. If you do not receive it, please contact us. The terms of our agreement apply between you and us when you choose a trip with oletenerife.com. During the booking process, we will request personal information, such as your name and credit card details. All collected data will be handled in accordance with our privacy policy.
Prices on our website are accurate at the time of publication, but oletenerife.com reserves the right
to change them occasionally. The trip price includes all services listed on your booking confirmation.
The price does not include any services not listed in the booking confirmation.
We hope not to make changes to your trip, but sometimes it is necessary. oletenerife.com reserves
the right to do so at any time. We will notify you of any significant changes as soon as possible.
If we must cancel due to low bookings or other circumstances, you may receive a refund or an
alternative trip of equivalent or similar standard and price.
5. Major Changes to Your Trip
In the case of significant changes, such as unsafe weather or issues with the partner, you can either:
• Accept a substitute trip, or
• Cancel and receive a full refund.
6. Responsibility for Service Delivery
oletenerife.com organizes services that make up your confirmed trip, delivered by independent local providers. We ensure that each service is delivered to a reasonable standard as advertised.
7. Offered Pickup Service. Certain trips include a pickup service, particularly in South Tenerife. If the pickup service cannot be
provided, this may affect your reservation.
oletenerife.com is not liable for illness, injury, or death that may occur during a trip. However, in
serious cases, we will share necessary information with local authorities or your family.
By confirming your booking, you accept the terms of this agreement on behalf of all people included in the booking.
It is your responsibility to provide correct contact information. If false information is provided and we are unable to reach you, no refund will be given.
Our cancellation policy requires at least 72 hours’ notice before the trip.
Failure to follow these cancellation policies may result in a penalty, with no refund available for late
cancellations.
Failure to show up without prior notification will result in no refund, and it may harm
oletenerife.com’s reputation.
oletenerife.com is responsible for the booking process, but any complaints during the trip should be addressed to the service provider.
We welcome your feedback and may take appropriate actions based on it.
By signing this agreement, you agree not to blackmail oletenerife.com or its employees. Violation of this will result in a fine.
Ole Tenerife reserves the right to refuse to accept you as a client or to deal with you any further. The reasons for refusing to accept you as a client may be: we believe that your behaviour is disruptive, causes unnecessary inconvenience, is threatening or offensive, damages property, annoys, disturbs or exposes other people on the tour or our staff or agents to any risk or danger, whether by telephone, in writing or in person. For the purposes of this section, the term “you” or “your” includes any other person in your party.
These booking terms are governed by the laws of Spain (Canary Islands)
All content, including images and text, is owned by oletenerife.com and unauthorized use will result
in legal action.
Refund claims resulting from differences between the actual experience and the photos will not be considered as customers acknowledge and accept our terms and conditions when booking. We encourage customers with any concerns to contact our agents for further information.
In summary, our photos aim to represent the experience as faithfully as possible, although some, such as the drone shots of La Gomera Island, are used mainly for their illustrative value, capturing the essence of a place rather than every detail.
Imitation of content and styling
We value the uniqueness of our brand. Imitating our style, messaging, fonts, colors, logos or slogans may lead to legal repercussions.
Photos and videos
Many of the photos on our site are the property of Ole Tenerife, while others are used with the express permission of our partners. All photos are clearly marked by us, including those with special filters. Unauthorized use of these photos for commercial purposes will incur fees:
Text duplication
Our text content is unique. Copying this text on other commercial platforms may result in a request for proof of publication date from our legal team. This also applies to duplicating content from our social media, which is considered a trademark infringement. Authenticity checks will include our blockchain technology for timestamping and potential comparisons in Google search results. The minimum fee to avoid legal proceedings in such cases is €4,500.
By agreeing to these terms and conditions, you confirm that you have read, understood and accepted all the provisions contained therein and that they constitute a binding agreement between you and Ole Tenerife, which both parties will observe in good faith
